Terms And Conditions
Customer agrees when using, or accessing WebCoopHost services that the following terms and conditions of this policy will be met:
User agrees to pay WebCoopHost all charges relating to the use of User's account(s) according to rates and prices stated on said sales order at the time of commencement. User is responsible for charges at the time the service is used and WebCoopHost may apply the amount due to User's credit card at any time.
WebCoopHost reserves the right to suspend access to service for User's account(s) upon an indication of credit problems including delinquent payments or rejection of any credit card charges.
Dues must be paid on a timely basis. Dues charges will continue regardless of your use unless and until you notify us via help desk that you wish to cancel your membership at the end of your contract period. You can cancel your membership within your first 15 days and receive a full refund on your monthly fees. Our refund policy does not apply to any additional items or services, this includes but not limited to Domain Registration, Domain Parking services and set up fees.
Credit Card payment: If Customer chooses to pay for services by credit card, Customer grants WebCoopHost the right to charge payments to that card on each due date. Customer further agrees not to challenge nor dispute any charge representing hosting payments.
Non-Payment: All Hosting payments are due in full on the monthly anniversary date. Failure to remit payment for services on the monthly anniversary date is a violation of the TOS. Failure to remit payment for five (5) consecutive days, including the anniversary date, may result in suspension of customer services. Failure to remit payment for services within eight (8) consecutive days, including the anniversary date, may result in termination of access to the service network and all services shall be reclaimed. All customer data remaining after eight (8) days of non-payment will be destroyed for security and privacy reasons.
Payment Reminders: Our credit card processor, will remit payment for all recurring orders, for services on the monthly anniversary date. It is clients responsibility to make sure the sufficient funds are available on their credit card payment account. It is the customer’s sole responsibility to make sure that due's are paid on time and the email address on file is working and allowed to receive reminders from WebCoopHost. Once a payment reminder dispatched from WebCoopHost. it is considered as a valid payment reminder. WebCoopHost does not take any responsibility for non deliverable email addresses or e-mail's sent by WebCoopHost not reaching the client destinations, including but not limited to spam filters or network issues. For the first day after payment should have been made; you will receive a payment reminder notice that states you must update your credit card and pay your invoice from WebCoopHost. The third day and the fifth day, second and third payment reminders will be sent by WebCoopHost. From the seventh day customer services may be suspended temporarily for non-payment.
BACK UP of materials, databases and files
YOU are responsible for making sure you have back up of your files or any materials you put in our server.
WEBCOOPHOST, webcoophost.com, their staff, agents or any of its representatives are not responsible for any loss of your files or any materials you put in our server, whether the loss is due to technical or operator (staff, agents, etc) error.
In the event when a server is going to be shut down or in worst scenario webcoophost.com will be shut down, all clients will be given 3 months notice prior to shutting down. You are responsible for the transfer and costs incurred of the transfer of your files and materials to another server or hosting provider.
We have a zero tolerance policy for posting negative feedback on any public locations about our company and/or our employees before submitting a ticket to our "Suggestions & Complaints" Department to discuss your issue, this will result in immediate account termination without any refund.
Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client that we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our Complaints Department first. For example, if you are the type of person to run to the forums at the first chance you get to complain, please DO NOT SIGNUP with WebCoopHost in the first place.
Without waiving any of its other rights under this Agreement, WebCoopHost offers to its Customers a 15-day money-back guarantee on fees for hosting services. If for any reason you cancel your account within fifteen (15) days starting from the day WebCoopHost dispatch your welcome email including your account information or the day you place the order with us, whichever comes first. WebCoopHost will refund your money with no questions asked; provided, however, that you have never previously obtained a refund under the 15-Day Guarantee. If you have ever previously obtained a refund under the 15-Day Guarantee, your account will be canceled, but no money will be refunded to you.
Changes to your service, including, but not limited to, adding new services, removing services, or changing the type of hosting plan you have do NOT make you eligible for an additional 15-Day Guarantee. The 15-Day Guarantee applies to your first order of Web hosting services from WebCoopHost and does not apply to any changes to your service at any time.
Our refund policy does not apply to any additional items or services, this includes but not limited to Domain Registration, Domain Parking services, dedicated servers, virtual private servers and overage fees.
Our refund policy does not apply to any additional items or services, this includes but not limited to Domain Registration, Domain Parking services, web development services, set up fees and other fees.
Customers may voluntarily cancel their account at any time, for any reason or for no reason, by opening a ticket to our Billing Department with required details. WebCoopHost requires a five (5) day cancellation notice prior to the anniversary billing date for discontinuance or downgrades of month to month services. Failure to supply the requisite five (5) days will result in a full billable monthly cycle prior to cancellation. All due amounts must be settled in full before we cancel the customer account. Customer understands and agrees that WebCoopHost does not provide pro-rated or any other kinds of refunds on cancellations. All fees Customer has paid shall be nonrefundable, unless stated otherwise under our any time money back guarantee or 15 day money back guarantee.
All cancellation requests must be made directly to WebCoopHost, Billing Department by opening a ticket. Cancellations requests are not accepted by email, postal mail or by phone. If a customer canceled a recurring order by contacting any 3rd parties, we will consider it as an account cancellation request. In such cases, WebCoopHost reserves the right to terminate the customer account with immediate effect with or without any prior notice.
WebCoopHost may modify these terms and conditions upon notice published online via WebCoopHost. User's use of WebCoopHost services after such notice shall constitute user's acceptance of the modifications to this Agreement.
This agreement, User account, contract, and billing will automatically renew unless cancelled in writing prior to the renewal date.
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